Different Types of IT Support that Your IT Department Should Be Providing

You know a computer and you have the capital to invest in new businesses. Starting an IT business is easy, right? Well, maybe not. Previously, it was enough to be 'good with technology', but companies today need specialized technical support for their industries and IT to support personalized and adapted to the specific characteristics of their business. your own IT company, there are a variety of services you can specialize in here, but to be a truly comprehensive managed IT, support provider, you need to have skills in all of them.


Many IT media providers are known as Managed IT Service Providers. Vendors typically deal with small and medium-sized businesses that don't have the budget or don't need a full-time in-house IT department. A managed services contract takes over the business of maintaining the business network on an ongoing basis for a fixed monthly fee. Over time, it becomes much less expensive for businesses because a proactive IT service provider will avoid costly problems in the first place.

Network Configuration Services

Some companies do not need ongoing support but need support with the initial setup of their network, in which case it will be your job as an IT service provider to configure the network in the most user-friendly and manageable way to facilitate ongoing network maintenance for you. the company. Even if the customer does not want to sign an ongoing service contract, it is a good idea to schedule a 6-month check to see if their network is still working as expected.


The security of their networks is a big concern therefore, assessing and responding to potential threats such as malware, or ransomware is a common service for many IT companies. This will be covered by the ongoing services of a managed IT support contract, but you may want to offer this service as a separate service.

Cloud Services

This covers everything related to the cloud, from the initial configuration of cloud services to the successful migration of a company's network infrastructure to the cloud with minimal downtime, to the continuous management of your services in the cloud. Any service provided in the cloud (known as SaaS) would also be listed as a cloud service. If you have developed your own proprietary accounting application and delivered it via the cloud, this will count as a cloud service.

Break / Fix & Computer Repair

If your passion lies only in hardware, you can offer a simpler computer repair service. This is sometimes referred to as "break/repair" support (because it only fixes something when it is broken). If fixing things physically with your hands is what makes you happy, this is the service you should focus on. It also has a larger customer base, as it can serve the public with faulty computers, as well as businesses.

Telecoms VoIP

VoIP stands for Voice over Internet Protocol. You can provide an online telecommunications service that allows your customers to connect with others through voice and video calls. Setting up, managing, and troubleshooting VoIP systems is an important part of modern computing that supports business. This is especially true in 2020, with more people working from home than ever before, hundreds of businesses now need VoIP systems. Be careful though, because the bubble may not last forever.

Disaster Recovery

Just as all companies must have a fire action plan, digital disasters can be equally detrimental to a company's bottom line. Disaster recovery services involve the planning, testing, and implementation of recovery plans that will go into effect in the event of a business “disaster”. Disaster recovery can include; backup copies of alternative and external VoIP communication data systems. The larger a business, the more disaster recovery provisions you will need and the more responsibility you will have as a disaster recovery provider.

Software Support

Some companies rely heavily on one or two software (for example, Salesforce). If you are an expert in any of these areas, there may be a niche for a vendor that can help the business manage and optimize the use of this software.

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